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Terms & Conditions

Effective Date: June 2026

Welcome to Ritu Kumar South Africa. By accessing or using this website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. General

These Terms and Conditions govern your use of this website and the purchase of products from Ritu Kumar South Africa.

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

We reserve the right to update or amend these Terms and Conditions at any time without prior notice. Changes will become effective upon publication on this website.

2. Products

We strive to display our products as accurately as possible. However:

  • Colours may vary depending on your screen or device settings.

  • Product images are for illustrative purposes.

  • Minor variations in colour, fabric, pattern placement, or finishing may occur.

  • All products are subject to availability.

We reserve the right to discontinue products or limit quantities without notice.

3. Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable.

While every effort is made to ensure pricing accuracy, errors may occasionally occur. If an incorrect price has been published, we reserve the right to cancel the order and issue a full refund.

4. Orders

Submitting an order does not constitute acceptance of the order.

An order is only accepted once payment has been successfully received and you receive an order confirmation.

We reserve the right to decline or cancel any order where fraud, pricing errors, stock shortages, or other exceptional circumstances are identified.

5. Payment

Payment must be made using the secure payment methods offered during checkout.

No payment information is stored by Ritu Kumar South Africa. All transactions are processed through secure payment providers.

6. Shipping

We offer FREE delivery throughout South Africa.

Estimated delivery times are provided as a guide only and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

Ownership and risk in the goods pass to the customer upon delivery.

7. Returns and Exchanges

Returns and exchanges are subject to our Returns Policy.

Items must be returned:

  • Unworn

  • Unwashed

  • In their original condition

  • With all original tags attached

  • In the original packaging where reasonably possible

For hygiene reasons, certain products may not be eligible for return unless defective.

8. Promotions and Discount Codes

Promotional offers and discount codes:

  • Cannot be exchanged for cash.

  • May not be used in conjunction with other offers unless stated.

  • May be withdrawn or amended at any time.

  • Are subject to their own promotional terms.

9. Intellectual Property

All content on this website, including:

  • Photographs

  • Logos

  • Branding

  • Graphics

  • Product descriptions

  • Website design

  • Text

remains the property of Ritu Kumar South Africa or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

  • Use this website for unlawful purposes.

  • Attempt to interfere with website functionality.

  • Introduce viruses or malicious software.

  • Copy or misuse website content.

  • Submit false or misleading information.

11. Limitation of Liability

To the maximum extent permitted by law, Ritu Kumar South Africa shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of products.

Nothing in these Terms excludes any rights afforded to consumers under applicable South African consumer protection legislation.

12. Privacy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy and applicable South African privacy legislation.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

14. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through the details provided on our Contact page.

We are committed to providing exceptional customer service and will gladly assist with any queries.