Ritu Kumar South Africa (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and other applicable laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, www.ritukumar.co.za (“Website”), purchase products from us, contact us, or otherwise engage with our services.

1. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you place an order, create an account, subscribe to marketing communications, contact us, or otherwise interact with our Website, we may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Payment information
• Purchase history
• Customer service correspondence
• Marketing preferences

Information Collected Automatically

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Time zone settings
• Pages viewed
• Referring websites
• Website usage data
• Cookie and tracking data

2. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Process payments
• Deliver products and services
• Communicate regarding purchases and enquiries
• Provide customer support
• Verify identity and prevent fraud
• Improve our Website and customer experience
• Analyse Website performance and usage
• Comply with legal and regulatory obligations
• Send marketing communications where permitted by law or where consent has been obtained

3. Lawful Basis for Processing

We process personal information where:

• It is necessary to fulfil a contract with you
• You have provided consent
• Processing is required by law
• Processing is necessary to protect legitimate business interests, provided such interests do not override your rights and freedoms

4. Marketing Communications

Where you have consented to receive marketing communications, we may send information regarding products, promotions, events, and offers.

You may withdraw your consent or unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us using the details provided below

We will not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality, analyse Website traffic, personalise content, and support marketing activities.

Cookies may collect information regarding your browsing activity and preferences.

You may disable cookies through your browser settings; however, some Website functionality may be affected.

By continuing to use our Website, you consent to our use of cookies as described in this Privacy Policy.

6. Sharing of Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

• Shopify and related e-commerce service providers
• Payment processors
• Courier and delivery service providers
• Marketing and advertising platforms
• Website analytics providers
• IT and hosting service providers
• Professional advisers, auditors, and legal advisers
• Regulatory authorities where required by law

All third-party service providers are required to process personal information securely and only for authorised purposes.

7. International Transfers

Some service providers may process or store personal information outside South Africa. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information receives a level of protection substantially similar to that required under POPIA.

8. Data Security

We implement reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we strive to protect personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Where personal information is no longer required, it will be securely deleted, destroyed, or anonymised in accordance with applicable law.

10. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permissible
• Object to the processing of personal information
• Restrict certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

Requests may be submitted using the contact details below.

11. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18 without parental or guardian consent.

We do not knowingly collect personal information from children without the necessary consent required by law.

12. Information Officer

The Information Officer responsible for personal information matters is:

Ritu Kumar South Africa
Email: info@ritukumar.co.za

Requests relating to privacy, data protection, or POPIA rights may be directed to the above contact details.

13. Complaints

If you believe that your personal information has been processed unlawfully, you may contact us first so that we can attempt to resolve your concern.

You also have the right to lodge a complaint with the Information Regulator (South Africa):

Information Regulator (South Africa)
Website: https://www.inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za

14. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

15. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Ritu Kumar South Africa
Email: info@ritukumar.co.za
Website: www.ritukumar.co.za