Payment FAQ
What payment methods do you accept?
We accept secure online payments through PayFast and Mobicred.
Through PayFast you can pay using:
Credit Cards (Visa and Mastercard)
Debit Cards
Instant EFT from major South African banks
Other secure PayFast-supported payment options
Is it safe to pay online?
Yes. All payments are processed through PayFast, one of South Africa’s most trusted payment gateways. Your payment information is encrypted and securely processed to protect your personal and financial details.
Can I pay using Mobicred?
Yes. We offer Mobicred as a payment option at checkout.
Mobicred is a convenient credit facility that allows you to shop now and pay in monthly instalments. Simply select Mobicred at checkout and log in to your Mobicred account to complete the payment.
How do I apply for Mobicred?
If you do not yet have a Mobicred account, you can apply online during checkout. The application process is quick, and once approved you can immediately use your Mobicred credit to complete your purchase.
Orders FAQ
When is my order confirmed?
Your order is confirmed once payment has been successfully processed through PayFast or Mobicred. You will receive an order confirmation email shortly after checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to assist.
Delivery FAQ
Do you deliver across South Africa?
Yes, we deliver nationwide throughout South Africa.
How long does delivery take?
Delivery times may vary depending on your location, but most orders are delivered within 3–7 working days after payment confirmation.
How can I track my order?
Once your order has been shipped, you will receive tracking details via email so you can follow your delivery.
Returns & Exchanges
What is your return policy?
If you are not completely satisfied with your purchase, you may request a return or exchange within the timeframe outlined in our Returns Policy. Items must be unused, unworn, and returned in their original condition with tags attached.
How do I request a return?
Please contact our customer support team with your order number and reason for the return, and we will guide you through the process.